CADTools plugins are provided on a subscription model unless a separate written agreement states otherwise. A subscription gives access to the selected plugin or plan during the active subscription period.
Every CADTools plugin, including PCCTools, DTM Tools, 3D Pipe Tools and Floorplan Tools, may include a 15-day free trial. We strongly encourage you to test the software during the trial period to confirm that it meets your technical, workflow and compatibility needs before starting a paid subscription.
You can cancel your subscription at any time to prevent future payments. Cancellation stops the next renewal charge. It does not automatically refund the current billing period, and it does not refund a subscription that has already been activated.
Because CADTools subscriptions provide digital software access and activation, subscriptions that have already been activated are not refundable. This applies to monthly, annual and renewed subscriptions, except where a refund is required by applicable law or we agree otherwise in writing.
Subscription renewals are charged automatically until cancelled. If you do not want to be charged for the next period, cancel before the renewal date. Renewal payments for subscriptions that remain active or have been activated are not refundable.
We may review exceptional refund requests at our discretion, for example duplicate payments, accidental duplicate subscriptions, clear billing errors, or cases where required by applicable consumer law. We may ask for information needed to verify the request.
If a refund is approved, it will be issued to the original payment method where possible. Depending on your bank, card issuer or payment provider, it may take several business days for the funds to appear.
Enterprise, volume, custom, reseller or separately negotiated agreements may have their own cancellation and refund terms. Where those terms conflict with this policy, the separate written agreement applies.
Questions about returns, refunds or cancellations? Email info@cadtools.pro or call +34 615 793 863.